Where to go
Official links and where to get help
We’re an independent guide, so we can’t sell railcards, change your account, give refunds or deal with a ticket problem. These are the places that can.
The official 16-25 Railcard site
Buy, renew and manage your railcard here. These are the official pages — this site is an independent guide and isn’t connected to them.
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16-25 Railcard (official site)
Buy a 1-year or 3-year card, digital or plastic, and manage your account.
Go to the official site — 16-25 Railcard (official site) -
Renew or replace
Renew online up to 30 days before your card runs out, or replace a lost or damaged card.
Renew or replace — Renew or replace -
Lost or stolen railcard
What to do if your card is lost or stolen, and how to get a replacement.
Lost or stolen — Lost or stolen railcard -
Official FAQs
The official answers to common questions, including forgotten cards and digital devices.
Read the FAQs — Official FAQs -
Terms and conditions
The full 16-25 Railcard conditions — what it covers, the minimum fare and the rules.
Read the terms — Terms and conditions -
Partner offers
Discounts from brands that partner with the 16-25 Railcard.
See the offers — Partner offers
Other railcards
If you’re 16–17, or about to turn 26, one of these may suit you better. See our guide to other railcards.
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All railcards (official)
The official site for every national railcard, with prices and who can get each one.
Visit railcard.co.uk — All railcards (official) -
26-30 Railcard (official)
The digital-only next step after the 16-25 Railcard.
Visit the 26-30 site — 26-30 Railcard (official) -
16-17 Saver changes (GOV.UK)
The Department for Transport’s announcement that the 16-17 Saver now lasts 12 months from purchase.
Read on GOV.UK — 16-17 Saver changes (GOV.UK)
Other places that sell the 16-25 Railcard
These retailers and train companies sell the card at the same prices we checked on the official site. They’re plain links — we don’t earn anything from them.
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Trainline
Sells the 1-year and 3-year cards, digital only, kept in the Trainline app. Not for mature students.
Visit Trainline — Trainline -
TrainPal
Lists the 1-year and 3-year cards with instant digital delivery.
Visit TrainPal — TrainPal -
Avanti West Coast
Sells railcards, including the 16-25, on its website.
Visit Avanti West Coast — Avanti West Coast -
GWR
Sells the 16-25 Railcard on its website.
Visit GWR — GWR
London
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TfL: railcard discounts on Oyster
How to add your 16-25 Railcard to an Oyster card for a third off off-peak pay as you go.
Read on TfL — TfL: railcard discounts on Oyster
If something goes wrong
- Charged extra because you forgot your railcard? Contact the customer service of the train company you travelled with — they normally let you claim it back once a year. See lost, stolen or forgotten.
- Card lost, stolen or never arrived? Use the official renew-or-replace and lost-or-stolen pages above.
- Bought from a retailer? Contact that retailer about refunds or app problems.